Return Policy

Return & Refund Policy

Effective Date: 25-04-2026

Welcome to Naarishakthi.in. We strive to ensure a smooth and satisfying shopping experience by connecting you with talented women entrepreneurs offering unique products and services. Since we operate as a multi-vendor marketplace, return and refund policies may vary slightly by vendor. Please read the following guidelines carefully.

1. General Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect
  • The product does not match the description or images shown on the website

To be eligible for a return:

  • The request must be raised within 2 days after product delivery.
  • The item must be unused, in original packaging, and in the same condition as received
  • Proof of purchase (order ID, invoice) is required

2. Non-Returnable Items

Certain items are not eligible for returns due to their nature:

  • Perishable goods (e.g., homemade food, bakery items, pickles)
  • Customized or made-to-order products
  • Personal care or hygiene products
  • Digital products or services

3. Vendor-Specific Policies

Each seller on Naarishakthi.in may have slightly different return terms.

  • Customers are encouraged to review the vendor’s return policy on the product page before placing an order
  • In case of conflict, the vendor’s policy will apply within reasonable marketplace guidelines

4. Return Process

To initiate a return:

  1. Log in to your account on Naarishakthi.in
  2. Go to My Orders
  3. Select the product and click Request Return
  4. Provide reason and upload supporting images (if applicable)

Once approved:

  • The vendor will arrange pickup or provide return shipping instructions

5. Refund Policy

Refunds will be processed under the following conditions:

  • Return request is approved and item is received back in acceptable condition
  • Order is cancelled before shipment

Refund timeline:

  • Processed within 5–10 business days after approval
  • Credited to original payment method or as store credit (based on vendor policy)

6. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not possible and standard return policy applies

7. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to a seller error (wrong/damaged item)
  • Return shipping cost may be borne by the customer unless otherwise specified

8. Contact & Support

For any return/refund assistance, contact us at:

9. Policy Updates

Naarishakthi.in reserves the right to update this policy at any time. Changes will be posted on this page with the revised effective date.