Support Policy – Naari Shakthi

Effective Date: May 22, 2026

Welcome to Naari Shakthi. This Support Policy explains how customer support, vendor support, and platform assistance are provided on our marketplace platform.

By using our website, purchasing products, booking services, or registering as a vendor on Naari Shakthi, you agree to this Support Policy.

This policy has been prepared using common marketplace support practices followed by digital marketplaces and multi-vendor platforms.

1. About Naari Shakthi

Naari Shakthi is a women-focused multi-vendor marketplace that enables women entrepreneurs, artisans, service providers, trainers, and small business owners to sell products and offer services online.

Naari Shakthi acts as a marketplace platform connecting buyers and vendors. Individual vendors are responsible for their own products, services, fulfillment, and customer interactions.

2. Support Channels

Customers and vendors can contact us through the following official support channels:

• Email Support: support@naarishakthi.in
• Contact Form: Contact Us Page
• Vendor Dashboard Support Tickets (if available)
• Official WhatsApp or phone support (if published on the website)

For security and record purposes, users are encouraged to use official support channels only.

3. Support Availability

Our support team generally operates during standard business hours:

• Monday to Saturday
• 10:00 AM to 6:00 PM IST
• Public holidays may affect response times

Estimated response times:

• General inquiries: within 24–48 business hours
• Technical issues: within 2–5 business days
• Vendor verification or onboarding: within 3–7 business days

Response times may vary depending on the complexity of the issue. Marketplace support standards commonly recommend timely responses and structured escalation processes.

4. Customer Support Includes

Naari Shakthi may assist customers with:

• Account access issues
• Login or password problems
• Order-related inquiries
• Payment verification issues
• Product download or access issues (if applicable)
• Vendor communication assistance
• Reporting damaged, defective, or incorrect products
• Marketplace policy guidance
• Technical problems related to the website

5. Vendor Support Includes

We support registered vendors with:

• Vendor account setup guidance
• Store creation assistance
• Product listing support
• Subscription or membership assistance
• Payment withdrawal guidance
• Marketplace policy clarification
• Basic technical troubleshooting related to vendor dashboard features

Vendors are responsible for maintaining accurate product information, timely communication, and order fulfillment.

6. Product & Service Support Responsibility

Since Naari Shakthi is a marketplace platform, support for specific products or services is generally the responsibility of the respective vendor.

Vendors are expected to:

• Respond professionally to customer inquiries
• Provide accurate product information
• Resolve valid complaints reasonably
• Deliver products/services as described
• Maintain respectful communication

Failure to provide reasonable customer support may result in warnings, suspension, or removal from the platform. Similar vendor-support expectations are common across established marketplace ecosystems.

7. What Support Does NOT Include

Unless explicitly agreed otherwise, support does not include:

• Custom development or customization work
• Personal business consulting
• Third-party software troubleshooting
• Website hosting support unrelated to Naari Shakthi
• Device or internet connectivity issues
• Product misuse or accidental damage caused by customers
• Free training services beyond basic guidance

8. Digital Products & Downloadable Content

For downloadable or digital products:

• Customers should review product details carefully before purchase
• Support is limited to access or technical delivery issues
• Refunds may not be available after successful download or access unless required by applicable law

Digital marketplace platforms commonly treat accessed digital products as non-returnable except in limited technical failure situations.

9. Service Booking Support

For services such as training, workshops, wellness sessions, beauty services, or consultations:

• Customers must coordinate schedules directly with the service provider
• Vendors are responsible for service quality and delivery
• Naari Shakthi may assist with communication disputes but does not guarantee outcomes of third-party services

10. User Responsibilities

Customers and vendors must:

• Provide accurate information
• Maintain respectful communication
• Avoid abusive, threatening, or fraudulent behavior
• Use the platform lawfully
• Avoid sharing false claims or misleading information

We reserve the right to restrict or suspend accounts involved in misuse, abuse, or policy violations.

11. Escalation Process

If a customer cannot resolve an issue directly with a vendor, they may escalate the matter to Naari Shakthi support.

We may:

• Review communication records
• Request supporting documents or evidence
• Mediate disputes reasonably
• Temporarily hold payouts where necessary
• Take action against policy violations

However, Naari Shakthi does not guarantee refunds or dispute outcomes in every case.

12. Third-Party Services

Certain platform functions may rely on third-party providers such as:

• Payment gateways
• Shipping providers
• Hosting services
• Communication tools

Naari Shakthi is not responsible for downtime, delays, or failures caused by third-party systems beyond our reasonable control.

13. Policy Updates

We may update this Support Policy at any time without prior notice. Updated versions will be published on:

Naari Shakthi Official Website

Continued use of the platform after updates constitutes acceptance of the revised policy.

14. Contact Information

For support-related questions, please contact:

Naari Shakthi Support Team
Email: info@naarishakthi.in
Website: https://naarishakthi.in